Service Terms and Conditions

Reconfirmations

All clients must be advised that they are to re‐confirm their bookings with the Wild Horizons Office in town on their day of arrival. Our offices are open from 07h30 to 19h00 every day, including public holidays. (Tel: +263 13 42013‐4)

Travel Insurance

Clients are required to have personal travel insurance on our trips. This insurance should include cover in respect of, but not limited to, the following eventualities:

Compulsory Cover must include:

• Emergency evacuation expenses
• Medical expenses
• Repatriation expenses

Recommended Insurance:

• Cancellation or curtailment of trip
• Damage/theft/loss of personal luggage, money and goods

Insurance & Medical Air Rescue Service

All guests are covered by Medical Air Rescue Service (M.A.R.S)
The company and its agents, act only as agents of the company or persons making the safari in all matters relating to accommodation, touring and transport whether by road, raft, canoe, high wire or by any other means. The company shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever.
Liability to passengers carried in any vehicle, or vessel owned by the companies governed by the laws of the country in which such safaris take place, and all claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.

The company or its sub‐contractors reserves the right to refuse to accept, or retain any persons on a tour or safari, at any time should such a person’s physical or mental health and condition impede the operation of the safari or the welfare and the enjoyment of other tour passengers. Equitable refunds in such cases may be made.

Cancellation Fees

· Cancellation more than 60 days before date of travel – no charge
· Cancellation between 30 and 60 days before date of travel – 20% cancellation fees
· Cancellation between 30 days before date of travel – 50% cancellation fees
· Cancellation within 7 days before date of travel – 80% cancellation fees
· Cancellation within 24 hours or No Show – 100% cancellation fees

Advertising

All publicity material put out by the company has been lodged with Zimbabwe Tourist Association and there by accepted by the Association as being a fair and honest representation of the safaris offered. We cannot be held responsible however, for any false claims of misrepresentation made on our behalf by third parties. The company is fully insured in compliance with government requirements.

Travel Documents

All visitors to Zimbabwe must have a passport, which is valid for at least 6 months beyond their intended departure date from Zimbabwe. Visitors to southern Africa must ensure they have at least two consecutive/side by side blank pages. Our recommendation is 3 pages (or even 4 if guests are travelling through more than one country on their journey). If there is insufficient space in the passport then entry into a country could be denied.
All passport holders should verify with their travel agent or relevant consulate concerning visa entry requirements. If you are extending your journey to other countries, please establish entry requirements for those countries as well. Applications, costs and relevant documentation are the responsibility of the traveller. Please ensure that you have all necessary visas prior to departure from your home country (unless these can be obtained on arrival) Wild Horizons, their agents and their operators cannot be held liable if entry is refused.